Privacy Policy

This policy sets out how we handle your personal information if you’re an existing customer or a visitor to our website.

The type of personal information we collect

We collect basic information about visitors to our website. The information we collect includes contact name, email address and contact telephone number plus web analytics data.

How we collect personal information

We collect personal information directly when you provide it to us either by filling in and submitting a contact form on our website or by direct email or telephone enquiry.

How we use personal information

We will use your personal information where you give us consent:
To fulfill a contract, or take steps linked to a contract;
carrying out technical analysis to determine how to improve the websites and services we provide;
managing our relationship with you, e.g. by responding to your comments or queries submitted to us by form of electronic communication;
direct email marketing of products, products offers and product news;
improving our products and services.

Where we transfer and/or store your personal information

We store personal information on a secure server that is managed by us and our service providers, and occasionally hard copy files that are kept in a secure location in the UK. Personal information that we store or transmit is protected by data encryption where appropriate.

How you can access your personal information

You can access the personal information that we collect about you by contacting our Data Protection Officer directly by email or by post.

Marketing Choices regarding your personal information

Where we have your consent to do so we send you marketing communications by email about products and services that we feel may be of interest to you. You can ‘opt-out’ of such communications if you would prefer not to receive them in the future by using the “unsubscribe” facility provided in the communication itself.

You also have choices about cookies, as described below. By modifying your browser preferences, you have the choice to accept all cookies or to reject all cookies. If you choose to reject cookies some parts of our websites may not work properly in your case.

Cookies and web analytics

For more information about how we use website cookies, web beacons and similar technologies see our cookie policy here and for more general information on cookies, see

When you visit our websites, there is certain information that’s recorded which is generally anonymous information and does not reveal your identity. Some of our websites have user accounts. If you’re logged into your account some of this information could be associated with your account. We’re talking about the following kinds of details:

your IP address or proxy server IP address’;
the date and time of your visit to the website;
the length of your session;
the pages which you have accessed;
the number of times you access our site within any month;
the file URL(s) you look at;
the operating system which your computer uses.

Information you make public or give to others

If you make your personal information available to other people, we can’t control or accept responsibility for the way they will use or manage that data. There are lots of ways that you can find yourself providing information to other people, like when you post a public message on a forum thread, share information via social media, or make contact with another user or directly via email. Before making your information publicly available or giving your information to other parties, think very carefully. If giving information to another user to access one of our services, ask that party how they will handle your information.

How long we keep your personal information

We retain your personal information for as long as is necessary to provide the services to you and to comply with our legal obligations. If you no longer want us to use your personal information or to provide you with the services, you can request that we erase your personal information but please note that if you request the erasure of your personal information we will retain information from deleted accounts as necessary for our legitimate business interests, to comply with the law, prevent fraud, collect fees, resolve disputes, troubleshoot problems, assist with investigations, enforce the terms of service and take other actions permitted by law. The information we retain will be handled in accordance with this Privacy Policy.

When we need to update this policy

We will need to change this policy from time to time in order to make sure it stays up to date with the latest legal requirements and any changes to our privacy management practices. When we do change the policy, we’ll make sure to notify you about such changes made, where required. A copy of the latest version of this policy will always be available on this web page.

How you can contact us

If you have any questions about our privacy practices or the way in which we have been managing your personal information, please contact our Data Protection Officer at MSM Hygiene Ltd, NIC Group, Elizabeth House, Wigman Road, Bilborough, Nottingham NG8 3HY

Telephone: 0115 900 7313

Fax: 0115 900 7312

or by email to

Transfer of information

You are also entitled to ask us to port your personal information (i.e. to transfer in a structured, commonly used and machine-readable format, to you), to erase it, or restrict its processing.

Where we require your personal information to comply with legal or contractual obligations, then provision of such data is mandatory: if such data is not provided, then we will not be able to manage our contractual relationship with you, or to meet obligations placed on us. In all other cases, provision of requested personal information is optional.

Effective date 11th August 2018

This policy was last modified on 11.08.2018