Terms and Conditions

Our conditions set out herein shall take preference over any conditions that may appear in the customer’s order form and M.S.M Hygiene Ltd shall not be bound by the customers’ conditions unless specifically agreed in writing.

Pricing Structure 

Prices charged will be those ruling on the date of despatch, M.S.M Hygiene Ltd reserve the right to alter these prices at their discretion. All goods are subject to availability at time of ordering.

Account Terms 

Strictly 30 days from date of invoice. M.S.M Hygiene Ltd reserves the right to suspend deliveries on all accounts not complying with the agreed conditions of sale and therefore may apply interest charges to overdue debts as defined in the Late Payment of Commercial Debts (Interest) Bill.

Minimum Order Value 

The minimum order value is £30


Value Added Tax is not included in the price and will be charged at the appropriate rate.

Retention of Title 

Ownership of the goods will remain with M.S.M Hygiene Ltd until payment in full has been received. The risk of damage to, or loss of, all or any such goods, shall pass to the customer forthwith upon receipt of delivery at the place and time designated by the customer. After such, the customer will be liable to pay M.S.M Hygiene Ltd the full contract price for such goods.

Damage or Short Delivery 

Damage or shortages must be noted on the delivery sheet immediately and M.S.M Hygiene Ltd notified by telephone or in writing within 3 working days.

Non Delivery 

Claims for non-delivery must be made in writing to M.S.M Hygiene Ltd within 10 days of date of despatch shown on invoice.

Return of Goods 

No goods (other than those, which reach the customer in an unsatisfactory condition) may be returned without the prior written consent of M.S.M Hygiene Ltd. Where M.S.M Hygiene Ltd consents to such return, the goods must be returned by the customer in good condition and adequately packed and the customer agrees to pay a handling charge of 20% of the invoice value of those items. In addition, for non-stock items that are returned and require sending back to the manufacturer, a carriage charge will be applied. It is our normal practice to replace any merchandise, that is not fit for the purpose of which it was bought, no handling charge will be levied under these circumstances. No goods will be returned without an official MSM Hygiene Returns Note.

Ownership of Goods

This risk in the goods passes to the buyer upon delivery, but the beneficial ownership shall remain with the supplier until full payment has been received for the goods.